There is a known login issue. This is affecting Forsaken World as well as some other PWE games.
One thing that has worked for some accounts is opening a client in Arc, but not logging into that one - just leave it on the opening screen "Welcome to Forsaken World!", no further in than that. Opening a second client in Arc and logging into that one. It doesn't work for all - so good luck!
Reinstalling did work for some people.
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