Having a problem in the game or with the game? Contact Perfect World customer support to see if they can help https://support.arcgames.com/
Can't access the support page? Send an email: customerservice@perfectworld.com
Be sure to document your issue with screenshots whenever you can. They will want to know the exact names of the items, quests, or characters involved; as well as the time that the problem occurred. Make of a note of whatever you remember about what happened during that time frame.
Give as much specific information as you can and help them help you. If you get a response saying that they can not help based on the information that you submitted, but you feel that the issue should be resolvable, offer any additional information that you feel may help and ask them to reconsider the issue.
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