We Got Rolledback :(

So the servers are back up - and they did in fact roll us back to Friday night reset. T.T
This means ANYTHING that happened between then and the time that servers went is reversed, gone, just a dream.

IF you were in the guild Friday night and are no longer in the guild - get in touch with one of us if you would like a reinvite. We did not kick anyone this weekend.

Here's the official announcement from the Forsaken World forum:
http://fw-forum.perfectworld.com/showthread.php?t=441751

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Hello Everyone,

First off, thank you for the support and dedication that you have demonstrated during this unexpected downtime. We are grateful to have loyal fans that appreciate the game so much, and the work that is done to keep it going, even when things do not go as smoothly as we would like them to.

Recently, we unintentionally altered the price on Nova Packs to a value that was significantly lower than it should have been. This caused players to be able to earn Star Crystals at a rate that was much higher than intended, and, consequently, upgrade their gear at a rate that was higher than the design intended. While under normal circumstances, we would simply write off an incorrectly-priced item as a loss on our part, this particular case proved more challenging, as the impact of the high volume of Star Crystals and upgraded items caused a disturbance in the overall game experience, affecting progression mechanics, PVP balance, and overall game difficulty.

After an in-depth review of all possible solutions, we came to the unfortunate conclusion that the only way to remedy this issue was to perform a server rollback. This means that all characters will be restored to a previous state. Specifically, right before the moment the Nova Packs were introduced into the game. All purchases using Zen during this timeframe will be automatically refunded over the next couple of days. This includes Leaf purchases that were made using Zen.

The exact time that characters have been rolled back to is dependent on the server:

US, Lionheart: 10:02PM on March 29 Pacific Time

US, Eydra: 9:29PM on March 29 Pacific Time (12:29AM on March 30 Eastern Time)

US, Storm: 11:29PM on March 29 Pacific Time (2:03AM on March 30 Eastern Time)

EU, Illyfue: 10:02PM on March 29 Pacific Time (6:02AM on March 30 CEST)

EU, Shylia: 11:02PM on March 29 Pacific Time (7:02AM on March 30 CEST)

EU, Dyos: 6:02PM on March 29 Pacific Time (2:02AM on March 30 CEST)

EU, Nyos: 11:02PM on March 29 Pacific Time (7:02AM on March 30 CEST)


For those who purchased Zen to take advantage of this offer, we understand that you may wish to request a refund on your Zen purchase. That is understandable. Please contact our customer support team directly, and we will be happy to discuss the options that are available to you.

We apologize profusely for this situation, and do wish that there was a more elegant solution to provide. Unfortunately, after spending several hours evaluating the different paths, all research pointed to a rollback being the only viable option.

We are doing a thorough review of our release process to ensure that this does not occur in the future. Our first priority at this very moment is restoring the Forsaken World servers back to a playable state.

To show our gratitude and appreciation for your patience and understanding, we are offering a special gift to all players of the Forsaken World community.

This is a coupon code that offers the following rewards, completely for free. This coupon code expires on April 30, 2013, so please redeem it (once per account) as soon as possible.

Coupon Code: XYHL46M
Coupon Code: CKB5997 *updated code* Try this one instead
- New code with the 50-bound star crystals will be posted on April 3rd, which means you will get another code for 2k soul leaves, vip pass, warlord pack, and battlefield card!

This code provides:

*50-bound Star Crystals
*2k Soul Leaves
*VIP pass (7-day)
*Warlord Pack (7-day)
*Battlefield Card (7-day)

Thank you for your support,

-The Forsaken World Team

Q&A

Where can I redeem the Coupon Code?

You can redeem the code here: http://fw.perfectworld.com/redeem

Will the Zen refund be immediate?

No, unfortunately this scripted operation will take several hours to fully complete. We will post an update when all players have had their Zen refunded.

Many of us were negatively impacted by the downtime, as we were not able to complete the weekly goals necessary to receive our rewards. What will be done to help us out?

We are looking into different options for what we can do for players who were negatively impacted by the downtime. More information will come once we are able to resolve the current issues and restore the servers to an online state.

Will Zen I spent after the Nova Packs went live be refunded to me?

Yes, your Zen will automatically be refunded to your Perfect World account.

I purchased Leaves using in-game gold. Will my gold be refunded?

Technically, yes. Since your character will be rolled back, your gold will be restored to the amount it was at before the Nova Packs went live.

Why not just make Soul Crystals bound?

We evaluated this option, but unfortunately we found that even if we disallowed the trading of Soul Crystals, the game balance would still be negatively impacted, as characters who purchased the Nova Packs during this time frame would have more stronger gear than players who did not.

If I purchased Zen during the period of time that was rolled back, will I still keep that Zen?

Yes, you will still have that Zen in your wallet.

How are in-game systems like Rift, Battlefields, and Dedication affected?

We are looking into the specifics of this and hope to have an update for you ASAP. It is our hope that no guilds lose diamonds or any other valuables as a result of this issue.


I'm getting an error message stating that my mailbox is full.

Please log into the game once it's online and empty out your mailbox. Even if it was previously not full, the roll back may have affected it. If you still get this error after emptying your mailbox, please let us know.

How are charge awards affected?

The situation with the charge rewards will have to be dealt with separately. As of now I don't have any information regarding how this effects the charge promo, but will hopefully have some as early as possible on Monday.

I purchased Zen using a gift card/Playspan card. Can these transactions still be refunded if I elect to request a refund?

We are looking into this and hope to have more info in the near future.

How are auctions affected?

All items that were up for auction will be sent to your character's Auction House mailbox. Please check their for the items that you had previously listed.